Cloud API native. Multi-agent inbox. Drag-drop sequences. LLM chatbot. Click tracking. Real-time analytics. The whole product around a single channel that converts 4-7× email.
DRAG-DROP SEQUENCE BUILDER
Wire any event (Shopify orders, calling outcomes, manual triggers) to a multi-step WhatsApp drip. Wait, send, condition, branch. Stop-on-reply by default.
LLM CHATBOT
Customer asks an off-script question? Gemini answers from your docs in 2 seconds, citing sources. When the LLM doesn't know, it stays silent — zero hallucination.
Meta Cloud API, AiSensy, Gupshup, Wati, Twilio — wire any of them. Three-tier credential resolution lets you switch providers without disrupting customers.
Conversations route to a queue. Assign to agents. Tag for context. Internal notes for handoffs. Quick replies for the 12 messages your team types every day.
Visual flow editor. Wait, send, condition, branch. Stop-on-reply. Trigger from Shopify orders, calling outcomes, manual enrollment, audience filters.
Submit templates from inside the dashboard. See approval status. Per-template_id debugging visible across the product. 14+ pre-built templates ship by default.
Three-step pipeline: intent classifier → KB Q&A (Gemini) → human handoff. DONTKNOW guard prevents hallucination. Citation tracking shows which KB entries are pulling weight.
Every URL in a template auto-shortens to a tracked redirect. Per-broadcast CTR. Per-link analytics. Top-clicked links dashboard.
STOP keyword auto-opts customers out. Audience builder with 12+ filter dimensions (tags, last activity, geography, purchase history).
TCPL India, DPDP, GDPR. Right-to-export and right-to-delete endpoints. Audit log on every state change. Header IDs registered.
Live delivery rates, reply rates, conversion rates. Period-over-period deltas. Drill into individual campaigns and templates without exporting CSVs.