The service
"The Service" means InboxChange — the WhatsApp Marketing platform offered at inboxchange.com, including the marketing website, the admin app, the REST API, and the documentation.
We provide the Service as-is. We work hard to keep it reliable but don't promise uninterrupted availability. Material outages are acknowledged on our status page.
Your account
You agree to: (a) provide accurate signup information; (b) keep your password confidential; (c) accept responsibility for activity on your account; (d) notify us promptly if you suspect a security breach.
We may suspend or terminate your account for: non-payment, abuse of the Service (spam / phishing / illegal content), or breach of these terms. We will give 30 days' notice except in cases of acute abuse where immediate termination is necessary.
Fees & payment
Subscription fees are charged monthly in advance per the plan you select. Meta's per-conversation costs are passed through at-cost or with a transparent markup as shown on every invoice.
Plans auto-renew unless you cancel before the renewal date. Cancellations take effect at the end of the current billing period. No refunds for partial months unless required by law.
Payment is via Razorpay (or another processor we name in writing). Taxes (GST in India, VAT in EU, etc.) are added at the rate applicable to your billing address.
If a payment fails, we'll retry over 7 days. If it still fails, your account is downgraded to read-only until payment is resolved. After 30 days unpaid, the account may be terminated.
Your content
You retain ownership of all content you put into InboxChange — your contact lists, messages, templates, automations, customer data.
You grant us a limited licence to store, process, and transmit your content as necessary to provide the Service to you. We do not use your content for any other purpose.
You're responsible for ensuring you have legal authority to send WhatsApp messages to your contacts (consent / opt-in records). InboxChange enforces opt-in flows but cannot verify the lawfulness of every contact you upload.
Acceptable use
You may NOT use InboxChange to: send spam or unsolicited messages; harass, threaten, or stalk anyone; impersonate someone else; send phishing or fraudulent content; sell regulated products without authorisation (firearms, pharmaceuticals, gambling without licence); send content that violates intellectual-property rights.
You may NOT attempt to: reverse-engineer the Service, probe for vulnerabilities except via our coordinated disclosure programme, exceed published rate limits, resell the Service without our written agreement.
Violations may result in immediate account termination. Severe violations may be reported to law-enforcement authorities.
Intellectual property
InboxChange owns all rights in the Service — code, design, documentation, brand. We grant you a non-exclusive, non-transferable licence to use the Service per these terms.
Our trademarks (InboxChange, the IP logo) belong to us. You may not use them without written permission, except to refer factually to your use of the Service.
Warranties & disclaimers
We warrant that we'll provide the Service with reasonable care and skill. We make no other warranties — including any warranty of fitness for a particular purpose.
The Service is provided "as is." We do not warrant uninterrupted availability, error-free operation, or specific business outcomes. We do not warrant the behaviour of third-party services we integrate with (Meta, Razorpay, Resend, etc.).
Limitation of liability
To the maximum extent permitted by law, our total liability to you under these terms is limited to the amount you've paid us in the 12 months preceding the claim.
We are not liable for: indirect / consequential / special damages; lost profits; lost revenue; lost data (subject to our backup obligations); damages from third-party services we integrate with.
Nothing in this section limits liability for things that can't be limited by law — fraud, gross negligence, or breaches of mandatory consumer rights.
Indemnity
You agree to indemnify us against claims arising from your misuse of the Service — including but not limited to sending unlawful content, violating others' rights, or regulatory violations on your part.
Termination
Either party may terminate the agreement for convenience with 30 days' written notice.
On termination: your access ends; we'll provide a full export of your data within 30 days of request; we delete your data within 30 days unless legally required to retain.
Sections that survive termination: fees owed, intellectual property, warranties, limitation of liability, indemnity, governing law.
Governing law & disputes
These terms are governed by the laws of India. Any dispute will be resolved in the courts of New Delhi, India.
For EU consumers, this clause does not override your statutory rights under your local consumer-protection laws.
Before formal proceedings, we ask you to email legal@inboxchange.com with the issue. We commit to a good-faith response within 14 days and resolution attempts before any litigation.
Miscellaneous
If any provision of these terms is unenforceable, the rest still applies.
Failure to enforce a right doesn't waive it.
You may not assign these terms to anyone else without our written consent (we won't unreasonably withhold it for legitimate business reasons like acquisitions).
These terms, along with the Privacy Policy and any signed contracts, are the complete agreement between us. They supersede all prior agreements.
Questions? Email legal@inboxchange.com or use the contact form. For data-subject access requests (DPDP / GDPR), email dpo@inboxchange.com — we respond within 30 days.